All Orders Over 10% Off!

Shipping & Returns

ORDER TRACKING SUPPORT

For orders placed while signed-in to your Creators Club account, sign-in and visit your Order History. 
GUEST ORDER TRACKING
If you placed a guest order (or cannot find an order on your account), check our ORDER TRACKER and enter your order number (i.e. AD000000000) and email address to find your order details. 
To access tracking details, simply click on the ”VIEW ORDER” button.
SHIPPING TIME
Orders shipped via standard shipping option will be delivered in 12-18 Business days.  Shipping times* begin once your order has left our warehouse, so please allow 1-3 business days for your order to be processed before being shipped.
ORDER TRACKING TIPS & CONSIDERATIONS
*Please allow 1-3 additional business days processing time for all personalized products
*Shipping times may vary during high volume order periods
If your order has not shipped after two business days, you will receive an email notifying you.  Some reasons for delay could include the following:
• We are experiencing higher order volume during this time
•  Item(s) in your order may be on backorder in the next 72 hours
• Item(s) in your order may be out of stock due to high demand
• Shipping address outside of the continental United States
• A payment issue may have occurred while placing the order
If you need further assistance, please contact us and we are happy to assist.
HOW RETURNS WORK
We offers free returns and exchanges on all orders made within 90 days from receipt of the item(s). Sneakers must be returned within 7 days of the delivery date. But first you need access to your online order history.
GUEST ORDER PURCHASES
If you placed a guest order (or cannot find an order on your account), check our ORDER TRACKER and enter your order number (i.e. AD000000000) and email address to find your order details. 

MORE TIPS FOR HASSLE-FREE RETURNS
To ensure exchanged product gets to you as quickly as possible, plan to drop-off the labeled return package with the carrier within 10 days of completing exchange online. If you are unable to drop-off the returning package within 10 days, your exchange will automatically become a return for refund. A refund will be issued once the package has been dropped off with the carrier and is processed.
If you are unable to process your return or print your label, please contact us and we are happy to assist.


Need more details? Please find the full list of conditions below:
RETURNS CONDITIONS
WHAT IS THE RETURN POLICY?
If you are not completely satisfied with your order, we offer a full refund within 90 days of purchase. 
*Some restrictions apply.
*Because personalized products are made just for you, they are not returnable.
*Hype products should be returned via the online returns portal within seven days of the delivery date. The product page communicates the seven-day return window during the ordering process. 
• The return label is not valid through USPS for APO/FPO returns.
• Check out our Return Policy for more details.
• Please ensure your return meets the following conditions:
• The product is in its original state and packaging.
• Apparel has the original tags attached.
• Accessories have all parts of the original packaging.
• Footwear is in the original shoe box.
• We are unable to return merchandise obtained from a retailer other than us. Please return the product to the original retailer.
WHEN WILL I GET MY REFUND?
• After you drop off your return package at the local drop off point, it can take 3-5 business days for the package to get to our warehouse.
• Once a return arrives at the warehouse, it can take up to 24 - 48 hours to process.  (During peak periods processing time may exceed 48 hours)
• It takes 1-2 days to transfer a refund to your payment account. Banks or credit card companies may require additional time to process a refund. An email notification will be sent once returned product(s) have been processed.  If five working days have passed since refund notification was sent, and you still have not received the refund, please get in touch with us .
• Be aware that if you used a pre-paid credit card, the refund will be automatically issued to the original card. If you used a pre-paid card to make a purchase, please retain the card until you receive your purchase.
• Some cards are not reloadable, which will prevent us from being able to issue a credit in the event of a return.
HOW DO I EXCHANGE MY ORDER or PRODUCT?
• A new exchange order will be created for the size you selected. Your exchange order is valid for 10 days; therefore, you will need to drop the original item off at the return carrier within that timeframe
* Your exchange order will start processing once the returned product has been processed by our warehouse team. Please allow 1-2 days for processing time plus standard shipping timeframes. Tracking information on exchange orders is not available from us, please call us if you need assistance checking on your exchange order status.